Free advice and support will be given to central west farmers affected by the drought, small business operators and residents at three upcoming community expo days
The Energy and Water Ombudsman NSW, the Telecommunications Industry Ombudsman and the Australian Financial Complaints Authority will hold ‘Bring Your Bills Days’ in Parkes, Coonamble and Dubbo on December 4, 5 and 6 respectively.
The Energy and Water Ombudsman NSW has held Bring Your Bills Days across NSW for several years.
Ombudsman Janine Young is pleased to be working with other Ombudsman offices to bring key services to rural areas, meet with customers face-to-face and resolve problems on the spot.
“Energy affordability is often linked to other issues, so there is a real benefit in providing access to the tailored support offered by different Ombudsman offices and other services in one location,” Ms Young said.
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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, welcomes the opportunity to support regional communities.
“AFCA recognises the real challenges that drought-affected communities face. Many of these are financial. We will provide solutions for disputes about credit, loans and finance, insurance and a range of other financial products and services,” Mr Locke said.
The Telecommunications Industry Ombudsman Judi Jones is pleased to look at what her office can do to help relieve the pressure on communities that are doing it particularly tough.
“We understand phone and internet problems can create added stress during what is already a difficult time, and it can be essential to remain connected,” she said.
A range of other organisations including, NSW Fair Trading, Revenue NSW, the Seniors Rights Service, AGL, Origin Energy, local councils, financial counsellors and Energy Account Payment Assistance providers will also be on hand to provide advice and assistance.
Bring Your Bills Days offer a one-stop-shop opportunity for a range of services, including:
• Resolving problems with energy, phone/internet or financial service providers.
• Negotiating affordable payment arrangements with energy providers.
• Having rebates applied to energy account (if eligible).
• Accessing emergency energy payment assistance.
• Dealing with outstanding fines and legal issues.
• Complaints about credit, loans and finance, insurance, banking deposits and payments, investments and financial advice, superannuation.
Customers are also welcome to come along to speak to services directly about other issues.
Customers should bring along current and past energy, phone bills, credit card statements and any letters from their providers, financial products or service agreements or contracts, their Centrelink Health Card if they have one and any concession cards.
Event details –
Tuesday, December, 4, 9am-3pm. Venue: Starlight Room, Parkes Services Club 9-17 Short Street, Parkes.
Wednesday, December 5, 9am-3pm. Venue: Coonamble Bowling Club, Aberford Street, Coonamble.
Thursday, December 6, 9am-3pm
Venue: Dubbo Regional Theatre and Convention Centre (DRTCC) 155 Darling Street, Dubbo
For more information visit ewon.com.au/events